All the claim details can be reported by Fulcrum Loss Assessing and Property Services to the policyholder’s insurance company.
Depending on which insurance company your policy is held with, the effect on premium can vary. With some insurance companies the policy holder loses a ‘No Claims Bonus’. If you have suffered damage, do not allow this to dissuade you from at least seeking our advice. Should it be unwise or financially foolish to pursue a claim, we will happily advise you accordingly.
Firstly, we will visit and inspect damage, investigate the circumstances of the incident and advise on cover. If the claim is to proceed we can report it to the insurer who will invariably appoint their own representative (Loss Adjuster) to attend and inspect. A site inspection is then carried out by Fulcrum and the Loss Adjuster. A claim schedule is prepared and presented by Fulcrum to the Loss Adjuster and negotiated to a settlement. When settlement is agreed between all parties, the Loss Adjuster sends their final report to Insurers and the settlement cheque is issued to the policy holder.
This can vary from claim to claim depending on the size and complexity of the particular loss. But for smaller, less complicated household claims, the entire process from reporting your claim to receiving payment will normally take between 4 and 6 weeks.
Cheques/payments are normally issued by insurers within 10 working days of settlement being agreed.
How it works