F.A.Q.

1. Who reports the claim to our insurance company?

All the claim details can be reported by Fulcrum Loss Assessing and Property Services to the policyholder’s insurance company.


2. How will a claim on my policy affect my insurance premium going forward?

Depending on which insurance company your policy is held with, the effect on premium can vary. With some insurance companies the policy holder loses a ‘No Claims Bonus’. If you have suffered damage, do not allow this to dissuade you from at least seeking our advice. Should it be unwise or financially foolish to pursue a claim, we will happily advise you accordingly.


3. What is the normal sequence of events in the claims process?

Firstly, we will visit and inspect damage, investigate the circumstances of the incident and advise on cover. If the claim is to proceed we can report it to the insurer who will invariably appoint their own representative (Loss Adjuster) to attend and inspect. A site inspection is then carried out by Fulcrum and the Loss Adjuster. A claim schedule is prepared and presented by Fulcrum to the Loss Adjuster and negotiated to a settlement. When settlement is agreed between all parties, the Loss Adjuster sends their final report to Insurers and the settlement cheque is issued to the policy holder.


4. How long does the claim process normally take?

This can vary from claim to claim depending on the size and complexity of the particular loss. But for smaller, less complicated household claims, the entire process from reporting your claim to receiving payment will normally take between 4 and 6 weeks.


5. How long does it normally take for the policy holder to receive payment once the settlement has been agreed?

Cheques/payments are normally issued by insurers within 10 working days of settlement being agreed.

How it works

1. You notice or suffer damage to your property.

2. You call us. 

3. We attend. 

4. We assess the damage and cause. 

5.We review your policy. 

6. We advise you on relevant cover and if needed we advise your insurer. 

7. We prepare all paperwork and costs. 

8. We meet, discuss and negotiate with your insurer on your behalf. 

9. With your approval we agree the claim. 

10. We advise insurers of agreement, we advise you of the detail of settlement and insurers make payment to you so that you may get your home or business back in order

If you have any questions not answered here, please don’t hesitate to get in contact with Fulcrum Loss Assessing and Property Services today.